::: Marasst Inc :::

RMA warranty provided by Marasst for the products shall last for a period of twelve (12) months. The RMA warranty period spans from the date the products shipped out from Marasst to the aforementioned twelve (12) months timeframe. For general questions about RMA, please contact service@marasst.com for Notebook PC products.

Marasst Inc. (Marasst) requires a Return Material Authorization (RMA) number for return of product. RMA number can be obtained by contacting the nearest Marasst Service representative.

The definition of defective products falls into three categories as described below:

1.	DOA (Dead On Arrival) Defect occurs within 21 days of purchase.
2.	IRMA (In Warranty of Return Merchandise Authorization) Defect occurs after 21 days of purchase and before the warranty has expired.
3.	ORMA (Out of Warranty Return Merchandise Authorization) Defect occurs after the warranty has expired.

The above terms are determined by the purchase date on the invoice up to the time the product is returned to Marasst.
	DOA
	Any product found to be defective within 21 days of shipment shall be deemed Dead on Arrival (DOA). Marasst provides replacement products on an exchange basis with the new unit(s). DOA products will be advance replaced and shipped (where available) at no cost to the customer. Products must be registered for Technical Support prior to process DOA.
	IRMA
	Marasst reserves the right to credit, repair, or replace “in-warranty” product at its option. In most cases, Marasst will replace product as soon as possible upon the availability of product. Warranty replacements or repairs shall be warranted for the remainder of the original warranty period.
	ORMA
	If Marasst product is out of warranty and the customer is in need for repair or parts, please contact Marasst spare parts representative spareparts@marasst.com to for assistance.

Service Procedure

Before issuing a RMA, the following information will be requested to send to Marasst via email, fax, or phone in order to determine the warranty status:

Product serial number:
Company:
Applicant:
Shipping address:
Description of item being returned:
(Please email Marasst with pictures of defective part(s) may help the process for failure determination)

·If it is possible to disassemble computer by your own:

A.	For all cosmetic parts such as cables, connector, doors, or panels, they do not qualify for RMA.
B.	For parts that need to be RMA. Please contact Marasst Tech support to obtain RMA support. You may need to provide test results, pictures and/or any other related information to help us to determine the cause and the problem.

·If it is NOT possible to disassemble computer by your own:

A.	Please contact Marasst Tech support for assistant prior to sending any item out. We may be able to help you to troubleshoot the problem.
B.	After completion of RMA request form, please email or fax to our tech support. A RMA number will be issued to you.

Once you have obtained RMA number, please send out the defective item(s) along with a packing list indicating all the items in the shipment. Please mark RMA number clearly on the OUTSIDE of the carton, and make sure all the items are properly packed against shock and breakage. If any damage occurred during shipping, we will not be held responsible for any improper packaging.

After we received your shipment and confirm the item(s) with the packing list, warranty verification will include visual inspection and testing for normal wear and tear, alteration, and functional compliance of Marasst product. We will provide RMA status when available. We will try to return your request within 3 working days. Nonetheless, extensive testing and troubleshooting may be required thus the actual time may vary.

If the item is found defected, we will replace/repair under warranty. However if the defective item were found to be caused by operational error, misuse, shipping, and/or other causes that is not covered under warranty, a service charge notice will be issued to you prior to the repairing/replacing procedure.

If you chose not to repair the unit, or the item is not covered under warranty, you will be responsible for the shipping charge when returning the item(s) back to your facility.

·	For shipping cost, you will pay for your shipping to Marasst, and Marasst will pay the return shipping charge.

	If Marasst chooses to repair the product, a RMA number and shipping instructions will be given to the customer. The customer is responsible for all shipping charges associated with shipping the RMA

·	Upon receipt of DOA products, Marasst will replace and shipped out within 14 days or best effort.